RETURN, EXCHANGE, and REFUND POLICY

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RETURNS:

• If you are unhappy with your purchase, we will gladly accept returns within 10 days from date you receive your purchase. We will not accept returns and we will not issue a refund if 10 days have gone by.
• To initiate the process, email us at celleina.llc@gmail.com and let us know the reason for return. Please included photos if needed.
• Return items must be unopen, unused/unworn, in original packaging, and in the same condition that you received it. 
• Please make sure that the original invoice is in the package.
• Costumers are responsible for the shipping costs of returning an item(s) to us. 

EXCHANGE:

• (if applicable) We will only replace/exchange items that are defective or damaged. 
• When you email us, include pictures and/or videos so we can assess the damage.

REFUND:

• Once your return is received and inspected by us, we will notify you that we have received the product and we will also notify you if the return/refund is approved or rejected.
• If the return has been approved,  refund will be credited to your original form of payment.
• Please note that If you return an item to us by U.S. mail, we usually received it within 7-14 business days. Once the item is received and approved, we will process your refund. Defending on your financial institution, you may see that refund on your credit card within 5-7 business days. 
• Please note, we DO NOT refund shipping charges.