RETURN, EXCHANGE, and REFUND POLICY
RETURNS:
- If you are unhappy with your purchase, we will gladly accept returns within 10 days from date you receive your purchase. We will not accept returns and we will not issue a refund if 10 days have gone by.
- To initiate the process, email us at celleina.llc@gmail.com and let us know the reason for return. Please included photos if needed.
- Return items must be unopen, unused/unworn, in original packaging, and in the same condition that you received it.
- Please make sure that the original invoice is in the package.
- Costumers are responsible for the shipping costs of returning an item(s) to us.
EXCHANGE:
- (if applicable) We will only replace/exchange items that are defective or damaged.
- When you email us, include pictures and/or videos so we can assess the damage.
REFUND:
- Once your return is received and inspected by us, we will notify you that we have received the product and we will also notify you if the return/refund is approved or rejected.
- If the return has been approved, refund will be credited to your original form of payment.
- Please note that If you return an item to us by U.S. mail, we usually received it within 7-14 business days. Once the item is received and approved, we will process your refund. Defending on your financial institution, you may see that refund on your credit card within 5-7 business days.
- Please note, we DO NOT refund shipping charges.